17 October 2018 in The Call Takers Blog

Top 10 Reasons To Outsource Your Reception

Top 10 reasons to outsource your reception

By admin | Published:Posted on11th September 2012

Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).


https://bestreception.co.uk/blog/top-10-reasons-to-outsource-your-reception/

 

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