17 July 2017 in The Call Takers Blog

3 Reasons to Outsource Your Call Centre

Top 3 Reasons to Outsource Your Call Center

By Gail Gardner | In: Company CultureCustomer ServiceOffice TechnologyRunning the Office


Call center services are an essential part of any business. Customers who are upset, elated, frustrated, or even curious want to hear another person’s voice on the phone to listen to them.

The type of experience customers have with a call center can either make or ruin their entire day. Call centers are one of the most human aspects of customer service, and dealing with customers requires a fine balance of empathy and effectiveness.

Many companies choose to outsource their call centers for several reasons including specialized training, cost, and dealing with growth. Here are three reasons to consider outsourcing your call center:


Offer Unparalleled Customer Service

If you or your business are not trained in the fine art of customer service, it may be necessary to leave it to the professionals. The way you deal with a large volume of customers needs to be a fine balance of delicacy and efficiency if you want to keep those customers.

Many people call customer service phone numbers for many reasons, such as complaints, questions, or even just to talk about the weather. The way that your business satisfies their needs will mean the difference between keeping or losing a customer.

Organizations that solely offer call center services usually have more experience dealing with every type of customer than the business itself. They can save you a lot of time and aggravation if you are inexperienced in call center operations.

Saves You Money

Outsourcing your phone customer service needs doesn’t just save you money on operating costs; it saves you money across the board. Setting up your own call center is very expensive and requires a series of investments in infrastructure, facilities, as well as quality staffing.

Because outsourced call centers are already set up with the latest technology, your business can transfer its call center there without a lot of red tape. Call centers can share their agents, too, which reduces costs for business that hire them.

You also save money because agents are trained to run a call center, and can work faster and more efficiently than a new startup can.

Finally, it’s a great way to avoid the teething problems associated with new ventures which saves you money and helps you retain your customers.

Can Handle Serious Growth in Your Business

If your business is expanding or just about to launch a new marketing initiative, then you need to be able to handle an increased volume of calls that may be coming in. If your call center operations are small, outsourced call centers can handle that, and then later easily reevaluate when the calls start coming in larger volume.

Also, it is important to remember that call volumes rise and fall all the time. Call centers know how to effectively manage their time, and their agents work in a way where nobody sits idle for very long.

The telephone is still the way that many customers reach businesses, and it is important for your customers’ voices to be heard. Running a call center can be a tricky business, but outsourcing your call center to an established and experienced organization can save you time and money.


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